Pre-sale Policy

 

What are the advantages of buying a pre-sale item?
The advantage of buying an item in pre-sale is that you can have a sweet discount and get AIRSTEP the fastest than anyone.

 

How to fulfill a payment?
Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out.

 

Can I cancel a pre-sale item?
If you have changed your mind about the product purchased in pre-sale, you can easily cancel the item from your order by contacting our Customer Care via info@xsonic.cc.

 

How long will it take to ship out my pre-sale?
The Pre-sale order will be shipped on September 25th. Once that the item is available in our warehouse, your order will be dispatched within two days.

 

When a delay occurs and why?
The manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible. This delays depends from our suppliers that inform us about the estimated delivery of the items but it may happen sometimes that deadlines are not respected.