If for any reason you decide to return your item within 30 days of receiving the item, you will receive your money back. You are liable for any damages or costs resulting from your ownership of the item while it is in your possession.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You must contact info@xsonicaudio.com to request a return authorization RMA and we will send you the return instructions once receive the request.

Returned merchandise without a RMA or missing accessories may not be accepted. Merchandise must be returned within 30 days from the date of delivery.

To ensure an efficient returns process, after you submit a return request, you must respond promptly if we request additional information (such as the reason for return and the order number).

If we do not receive your response within a reasonable timeframe (for example, within 7 business days), and the delay causes the return request to fall outside the 30-day return period (counted from the delivery date), the return request will be considered overdue and a 10% overdue return handling fee will be deducted from your refund.

Please send the returned item within 7 business days after receiving the RMA. Otherwise, your return application will be closed, and if you reapply for a return, we will charge a 5% handling fee from your refund.

To ensure our customers receive their orders as quickly as possible, we use an automated fulfillment system. Once your order is placed, it is immediately forwarded to our overseas warehouses for processing. Please review the policy below before submitting a cancellation request.

Cancellation Window (15 minutes)

• You may cancel your order within 15 minutes of placing it at no charge.

• Please email your cancellation request to info@xsonic.cc immediately.

After 15 minutes (processing begins)

• Once an order enters the processing stage (after the 15-minute window), it cannot be canceled.

• Due to time zone differences, cancellation requests received during non-business hours will be processed on the next business day, and we cannot guarantee the order can be canceled before processing.

If the order is processed or shipped

• Orders that have entered the processing stage or have been shipped cannot be canceled.

• We recommend accepting the package and proceeding with a return according to our return policy.

Return costs

• If a return is necessary due to customer reasons, all associated transportation and handling fees will be borne by the customer.

Final Interpretation

XSONIC, Inc. reserves the right to the final interpretation of this policy and to make necessary adjustments based on operational realities.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

• Refunds will not include the original delivery charge.

• A delayed parcel cannot be used as a reason to request a full refund.

Partial Refund Cases (if applicable)

Partial refunds apply in the following situations:

• Item condition mismatch: If the returned item is damaged, has missing parts/accessories, or is not returned in the original packaging (or the condition does not match what was stated in your return request), we will deduct a 20% handling fee from your refund.

• Used redeem code: If a redeem code has been used, we will deduct the corresponding value of the redeem code from your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please:

• Check your bank account again.

• Contact your credit card company. It may take some time before your refund is officially posted.

• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@xsonic.cc.

We only replace items that are defective or damaged.

To request an exchange/replacement for the same item, please email info@xsonic.cc with your order number and a brief description of the issue (photos or a short video are recommended). We will review your request and provide the next steps.

Delivery Delay Is Not a Reason for a Full Refund

We provide estimated delivery times for reference only. For cross-border shipments, delays may occur due to factors beyond our control, including but not limited to customs clearance, airline/transportation scheduling, local courier backlogs, weather, or public holidays.

If your parcel is delayed but the tracking status shows it is still in transit (and not confirmed as lost by the courier), a full refund cannot be requested or issued based on delivery delay alone.

If your order has not arrived within the estimated timeframe, please contact us at info@xsonic.cc with your order number. We will help you check the latest tracking status and assist in submitting an inquiry to the courier to locate and expedite the delivery where possible.

Delivered Status and Package Receipt

If the tracking status shows “Delivered” and the courier confirms delivery, responsibility for the package transfers to the recipient. If you have not received the package, please take the following steps as soon as possible:

• Contact the courier company immediately and provide the tracking number to confirm the exact delivery location and time.

• Check with your neighbor, reception/post room, property management office, building lobby, storage locker, or any other secure drop-off location.

Please note that once a package is marked as “Delivered” and confirmed by the courier, we are not responsible for packages that are lost after delivery. However, we will provide reasonable support throughout the investigation process and assist you in communicating with the courier to help locate the package.

Lost or Damaged Package

Lost package: If the package is marked as delivered but you did not receive it, please open an investigation with the courier immediately. If available, you may also check surveillance footage to confirm whether the package was stolen.

Damaged package: If the package is damaged during transit, please contact us as soon as possible and provide photos or other relevant evidence of the damage. We will offer a replacement or reasonable compensation based on the situation.

Address Safety and Delivery Recommendations

To reduce the risk of loss or delivery issues, we strongly recommend using a safe and easy-to-deliver address. Please avoid:

• Complex apartments or office buildings without a secure collection point.

• Addresses without a property manager, reception, or secure drop-off location.

• Remote or difficult-to-access areas that may cause delays.

• Any other insecure locations where packages may be left unattended.

If your current address falls into any of the above, we recommend choosing a more secure delivery address.

Conditions for Reshipment

We will reship the item in the following circumstances:

• Courier wrong-address delivery: The courier confirms the package was delivered to the wrong address and the buyer did not receive it.

• Damaged/defective goods in transit: The buyer provides photos or other proof of damage/defect during transit. We will either reship the item or offer compensation depending on the situation.

Address and Delivery Responsibility

Please ensure your delivery address is accurate and suitable for safe receipt. We are not responsible for issues caused by incorrect addresses, inability to receive the package, or failure to receive the package in a timely manner.