Refund Policy

 

Returns

30 days money-back guarantee

 

If for any reason you decide to return your item within 30 days of receiving the item, you will receive your money back. You are liable for any damages or costs resulting from your ownership of the item while it is in your possession.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase.


* There are certain situations where only partial refunds are granted (if applicable)

  1. Any item not in its original condition is damaged or missing parts for reasons not due to our error
  2. The redeem code that has been used

 * About the return address and shipping costs, please check "Shipping"

 

Cancel order

If your order has not been shipped, you can cancel your order by email info@xsonic.cc at any time. If your order has been shipped, we can‘t cancel your order because the package can't be intercepted in most cases. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@xsonic.cc.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xsonic.cc  

Shipping

To return your product, please email info@xsonic.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.