30 days money-back guarantee

If for any reason you decide to return your item within 30 days of receiving the item, you will receive your money back. You are liable for any damages or costs resulting from your ownership of the item while it is in your possession.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase. You must contact info@xsonicaudio.com to request a return authorization RMA and we will send you the return instructions once receive the request.

Returned merchandise without a RMA or missing accessories may not be accepted. Merchandise must be returned within 30 days from the date of delivery.

* Please Note:

1.  The customers are responsible for shipping the products back to us. We recommend using a trackable shipping method. All shipping costs are the customer's responsibility.
2. Individual products may be excluded from this guarantee. Check the product description before you place your order.
3. A free of charge merchandise needs to be returned with the main merchandise when you submit the return application.
4. XSONIC Audio will provide a full refund (less shipping costs) back to the original form of payment.

* There are certain situations where only partial refunds are granted (if applicable)

1. Any item not in its original condition is damaged or missing parts for reasons not due to our error
2. The redeem code that has been used

Cancel order

To ensure our customers receive their orders as quickly as possible, we utilize an automated fulfillment system. Once your order is placed, it is immediately forwarded to our overseas warehouses for processing. Given this efficient process, we have established the following cancellation policy:

Cancellation Window:

Customers have the right to cancel their order within 15 minutes of placing it, without incurring any charges. Please submit your cancellation request immediately via email to info@xsonic.cc.

Automated Processing Reminder:

Please ensure the accuracy of your order details at the time of placing your order. Once an order enters the processing stage, beyond the 15-minute window, it cannot be canceled.

Order Processing During Non-Business Hours:

Due to time zone differences, our customer service team may not be able to immediately process cancellation requests received during non-business hours. Cancellation requests received during non-business hours will be processed on the next business day, but we cannot guarantee the order can be canceled before processing.

Cancellation of Processed/Shipped Orders:

Orders that have entered the processing stage or have been shipped cannot be canceled. We recommend that you accept the package and proceed with a return according to our return policy.

Return:

Your item must in the same condition that you received it. It must also be in the original packaging.

Return Costs:

If a return is necessary due to customer reasons, all associated transportation and handling fees will be borne by the customer.

Final Interpretation:

xsonic, lnc. reserves the right to the final interpretation of this policy and to make necessary adjustments to the policy based on operational realities.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Refunds will not include the original delivery charge.

* The parcel is delayed can‘t’ be used as a reason to apply for a full refund

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@xsonic.cc.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xsonic.cc  

* If the product you receive has defects and it still cover by the warranty, we offer free Maintenance service or Replacement services in China, Hong Kong CN, North America, the European Union, the United Kingdom, and Australia. For users outside these regions, you will be responsible for the shipping costs associated with the replacement service.

To return your product, please email info@xsonicaudio.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.