Refund Policy



30 days money-back guarantee


If for any reason you decide to return your item within 30 days of receiving the item, you will receive your money back. You are liable for any damages or costs resulting from your ownership of the item while it is in your possession.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You must contact to request a return authorization RMA and we will send you the return instructions once receive the request.

Returned merchandise without a RMA or missing accessories may not be accepted. Merchandise must be returned within 30 days from the date of delivery.


* Please Note:

  1.  The customers are responsible for shipping the products back to us. We recommend using a trackable shipping method. All shipping costs are the customer's responsibility.
  2. Individual products may be excluded from this guarantee. Check the product description before you place your order.
  3. A free of charge merchandise needs to be returned with the main merchandise when you submit the return application.
  4. XSONIC Audio will provide a full refund (less shipping costs) back to the original form of payment.

* There are certain situations where only partial refunds are granted (if applicable)

  1. Any item not in its original condition is damaged or missing parts for reasons not due to our error
  2. The redeem code that has been used


Cancel order

If your order has not been shipped, you can cancel your order by email at any time. If your order has been shipped, we can‘t cancel your order because the package can't be intercepted in most cases. 


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Refunds will not include the original delivery charge.

* The parcel is delayed can‘t’ be used as a reason to apply for a full refund

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  

If the product you receive has defects and it still cover by the warranty, we offer free Maintenance service or Replacement services in China, Hong Kong CN, North America, the European Union, the United Kingdom, and Australia. For users outside these regions, you will be responsible for the shipping costs associated with the replacement service.


To return your product, please email

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.