Returns

30 days money-back guarantee

 

If for any reason you decide to return your item within 30 days of receiving the item, you will receive your money back. You are liable for any damages or costs resulting from your ownership of the item while it is in your possession.

To be eligible for a return, your item must in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a receipt or proof of purchase. You must contact info@xsonicaudio.com to request a return authorization RMA and we will send you the return instructions once receive the request.

Returned merchandise without a RMA or missing accessories may not be accepted. Merchandise must be returned within 30 days from the date of delivery.

 

* Please Note:

1.  The customers are responsible for shipping the products back to us. We recommend using a trackable shipping method. All shipping costs are the customer's responsibility.
2. Individual products may be excluded from this guarantee. Check the product description before you place your order.
3. A free of charge merchandise needs to be returned with the main merchandise when you submit the return application.
4. XSONIC Audio will provide a full refund (less shipping costs) back to the original form of payment.
5. Please send the returned item within seven days after receiving the RMA. Otherwise, your return application will be closed, and if you reapply for a return, we will charge a 5% handling fee from your refund.

* There are certain situations where only partial refunds are granted (if applicable)

1. Any item not in its original condition is damaged or missing parts for reasons not due to our error
2. The redeem code that has been used

 

Return Request

For an efficient returns process, once the buyer initially submits a return request via email, the buyer must promptly respond to our email requesting additional information such as the reason for return and the order number.

If no response is provided within a reasonable timeframe (for example, within 7 working days after receiving the email), and such delay results in the return request being made beyond the 30-day return period (for instance, if you submit a return request on the 25th day after receipt of the goods but your response is delayed until one week or later after our email), the return will be deemed overdue.

In this case, a 10% overdue return handling fee will be deducted from your refund. Please ensure that you respond to our emails promptly throughout the entire returns process to avoid any adverse impact on the processing of your return and refund.

Cancel order

To ensure our customers receive their orders as quickly as possible, we utilize an automated fulfillment system. Once your order is placed, it is immediately forwarded to our overseas warehouses for processing. Given this efficient process, we have established the following cancellation policy:

Cancellation Window:

Customers have the right to cancel their order within 15 minutes of placing it, without incurring any charges. Please submit your cancellation request immediately via email to info@xsonic.cc.

Automated Processing Reminder:

Please ensure the accuracy of your order details at the time of placing your order. Once an order enters the processing stage, beyond the 15-minute window, it cannot be canceled.

Order Processing During Non-Business Hours:

Due to time zone differences, our customer service team may not be able to immediately process cancellation requests received during non-business hours. Cancellation requests received during non-business hours will be processed on the next business day, but we cannot guarantee the order can be canceled before processing.

Cancellation of Processed/Shipped Orders:

Orders that have entered the processing stage or have been shipped cannot be canceled. We recommend that you accept the package and proceed with a return according to our return policy.

Return:

Your item must in the same condition that you received it. It must also be in the original packaging.

Return Costs:

If a return is necessary due to customer reasons, all associated transportation and handling fees will be borne by the customer.

Final Interpretation:

xsonic, lnc. reserves the right to the final interpretation of this policy and to make necessary adjustments to the policy based on operational realities.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Refunds will not include the original delivery charge.

* The parcel is delayed can‘t’ be used as a reason to apply for a full refund

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@xsonic.cc.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xsonic.cc  

Shipping

To return your product, please email info@xsonicaudio.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Delivery Policy

1. Delivery Responsibility and Package Receipt

Once your package shows "Delivered" and is confirmed by the courier company, the responsibility for the package transfers to the recipient. If you have not received the package, please contact the courier company immediately and provide the tracking information to verify the exact delivery status. We recommend you check if a neighbor received it on your behalf, or if the package was left in another secure location (such as a building lobby, storage locker, or property management office).
If the courier company fails to resolve the issue, or if you encounter any delivery-related concerns, please contact us and we will assist in communicating with the courier company to ensure the issue is handled properly.
Please note, once the package is marked as delivered and confirmed by the courier, we are not responsible for any lost packages, but we are committed to offering necessary support throughout the process.

2. Lost or Damaged Package

• Lost Package: If the package is marked as delivered but you have not received it, please contact the courier company immediately to investigate. We recommend checking if a neighbor received it, or if the package was placed in an inconspicuous location (such as a building lobby, storage locker, or property management office). Additionally, you may check if there is any surveillance footage available to confirm if the package was stolen.
• Damaged Package: If the package was damaged during transit, please provide photos or other relevant evidence of the damage and notify us as soon as possible. We will offer a replacement or a reasonable compensation based on the situation.

3. Address Safety and Delivery Recommendations

To ensure the package is delivered safely and smoothly, we strongly recommend that you provide an accurate and easy-to-deliver address. In particular, avoid the following types of addresses:

• Complex apartments or office buildings: These addresses may lack proper collection points, and packages can easily be left in public areas or at doorsteps, increasing the risk of loss.
• Addresses without collection points: If your address lacks a property manager or collection point, the courier may leave the package unattended, leading to potential loss.
• Remote or difficult-to-access areas: Deliveries to such areas may be delayed or encounter shipping difficulties.
• Other insecure locations: Such as addresses without clear recipients, or areas with low security.

If you are using such an address, we recommend choosing a more secure delivery address to ensure your package is delivered safely.

4. Conditions for Reshipment

We will consider reshipping the item under the following circumstances:

• Courier's Wrong Address Delivery: If the courier delivers the package to the wrong address and the buyer does not receive the package, we will contact the courier company and, after confirming the issue, reship the item to the buyer.
• Damaged/Defective Goods: If the package is damaged or defective during transit, the buyer must provide photos or other proof of the damage. We will either reship the item or offer compensation depending on the situation.

5. Address and Delivery Responsibility

Please ensure that you provide an accurate and safe delivery address to ensure the smooth receipt of your package. We are not responsible for any issues arising from incorrect addresses, the inability to receive the package, or failure to receive the package in a timely manner. We recommend you verify and ensure that the provided address is suitable for delivery.