XSONIC provides a one (1) year limited warranty for new products purchased through XSONIC official direct sales channels, beginning from the date the product is delivered.

Under normal use, if a product develops a defect caused by materials or workmanship during the warranty period, XSONIC will provide warranty service in accordance with this policy.

This Limited Warranty applies only to products purchased through XSONIC official direct sales channels, including but not limited to:

• xsonicaudio.com
• The official XSONIC Store on Amazon.com
• The official XSONIC Store on AliExpress
• Other official sales channels directly operated by XSONIC

Products purchased through distributors, retailers, dealers, or other third-party sales channels are not covered by this XSONIC Limited Warranty Policy. Please refer to the warranty policy provided by the seller or dealer from whom the product was purchased for the applicable warranty period, coverage, and service terms.

If a product develops a problem covered by this Limited Warranty under normal use during the warranty period, and the issue is confirmed by XSONIC, we will provide an appropriate warranty solution based on the nature of the problem.

Depending on the situation, XSONIC may provide one or more of the following:

• Troubleshooting and technical support related to hardware, software, or firmware;
• Repair of the defective product;
• Shipment of replacement parts for damaged or defective components;
• Replacement with the same product model;
• Another appropriate solution when repair or replacement cannot reasonably be provided.

The specific solution will be determined based on factors including the type of fault, product condition, availability of replacement parts, and product inventory.

To request warranty service, the customer must provide a valid order number from an XSONIC official direct sales channel. The order number is the sole proof of purchase used to verify warranty eligibility.

The following situations are not covered by the XSONIC Limited Warranty:

• Damage caused by dropping, impact, crushing, liquid exposure, moisture, excessive heat, fire, or other external factors;
• Damage caused by misuse, abuse, negligence, improper operation, or failure to use the product in accordance with the product instructions;
• Damage caused by the use of an incorrect or incompatible power supply, voltage, cable, adapter, or other accessory;
• Damage resulting from self-performed disassembly, modification, repair, soldering, or other alteration of the product;
• Failures or compatibility issues caused by third-party devices, software, accessories, or services;
• Normal wear and tear, scratches, paint wear, fading, or other cosmetic changes resulting from normal use;
• Failures or damage caused by force majeure or other causes unrelated to defects in product materials or workmanship.

For issues that are not covered by this Limited Warranty, XSONIC may, depending on the circumstances, provide technical support or other available solutions. Any related repair, replacement part, or shipping costs may be the responsibility of the customer.

If you believe your product has a fault that may be covered by this Limited Warranty, please contact XSONIC Customer Support first and provide the following information:

• A valid order number from an XSONIC official direct sales channel;
• Product model;
• A detailed description of the issue;
• Photos or videos clearly demonstrating the issue, when requested by XSONIC Customer Support.

After receiving your warranty request, XSONIC Customer Support may first provide troubleshooting steps to determine the cause of the problem and whether it qualifies for warranty service.

Once the necessary troubleshooting has been completed and the issue has been confirmed as eligible for warranty service, XSONIC will provide an appropriate solution, which may include repair, shipment of replacement parts, product replacement, or another suitable solution.

If the product needs to be returned, please follow the return instructions provided by XSONIC Customer Support. Products returned without prior confirmation from XSONIC may not be properly received or processed.

If warranty service requires the product to be returned to XSONIC, the customer is responsible for the shipping cost of sending the product to the return address specified by XSONIC.

Once the product has been confirmed as eligible for warranty service and the repair, replacement, or other warranty service has been completed, XSONIC will cover the standard shipping cost of sending the serviced or replacement product back to the customer.

If the customer requests expedited shipping, special shipping services, or any other shipping option that results in additional costs, the customer may be responsible for the amount exceeding the standard shipping cost.

A product repaired or replaced by XSONIC will continue to be covered for the remaining period of the original product warranty. Repair, product replacement, or shipment of replacement parts does not restart or extend the original warranty period.

For example, if a product is replaced during the 10th month of its original one-year warranty period, the replacement product will remain covered for the remaining two months of the original warranty period.

Replacement parts provided under warranty are also covered only for the remaining duration of the original product warranty.

The XSONIC Return Policy and Limited Warranty Policy apply to different situations and operate independently from each other.

The Return Policy primarily applies when a customer wishes to return a purchased product within the applicable return period. For information regarding return deadlines, product condition requirements, refund methods, shipping costs, and other return requirements, please refer to the Return & Refund Policy published on the official XSONIC website.

The Limited Warranty Policy primarily applies when a product develops a covered quality-related problem under normal use. Even if the standard return period has expired, customers may still request warranty service as long as the product remains within the applicable warranty period and meets the requirements of this Limited Warranty Policy.

Being within the warranty period does not mean that a product can be returned for a refund without conditions under the standard Return Policy. Warranty-related issues will be handled in accordance with this Limited Warranty Policy through technical support, repair, shipment of replacement parts, product replacement, or another appropriate solution.